Privacy Policy
Effective Date: July 13, 2026
1. Introduction
This Privacy Policy explains how Roots 2 Radianceâ„¢ ("Roots 2 Radiance," "we," "us," or "our") collects, uses, and protects information when you visit our website at https://roots2radiance.com (the "Site") or use our services. Our services include home food gardening services, raised bed garden installation, container garden systems, herb gardens, edible landscape design, fall food systems, seasonal garden support, and discovery consultations in Augusta, Evans, Martinez, Grovetown, North Augusta, Aiken, and the CSRA (the "Services").
By using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or submit your information.
2. Effective Date
This Privacy Policy is effective as of the date listed at the top of this page. We may update this policy from time to time as described in the "Updates to This Policy" section below.
3. Information We Collect
We may collect the following types of information when you visit our Site or use our Services:
• Contact Information: Your name, email address, phone number, and city or general service area when you fill out a form, request a consultation, or contact us.
• Service Details: Information you share about your property, gardening goals, preferences, and any other details you provide so we can recommend or provide Services.
• Communication Information: Messages, questions, and other information you send us by form, email, text, or phone.
• Payment-Related Information: If you make a payment for our Services, limited payment-related details may be collected by our payment processor as described in the "Payments and Third-Party Services" section below.
• Website Usage Information: Basic technical information about how you use the Site, such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This may be collected through cookies and similar technologies as described in the "Cookies and Website Analytics" section.
We do not intentionally collect sensitive personal information (such as health information or government ID numbers) through this Site.
4. How We Use Your Information
We may use the information we collect for the following purposes:
• To respond to your inquiries, questions, and requests.
• To schedule, manage, and provide our gardening and consultation Services.
• To send you confirmations, reminders, and updates related to your appointments or projects.
• To send you information you request, such as service details, quotes, or follow-up resources.
• To improve our Site, Services, and customer experience.
• To maintain internal records, such as invoices, quotes, and service history.
• To comply with legal obligations or respond to lawful requests.
We use your information only as needed to run and improve our small service-based business and to communicate with you about our Services.
5. Forms, Booking, and Communication
When you fill out a form on our Site, request a discovery consultation, sign up for updates, or contact us by phone, text, or email, we use the information you provide to:
• Respond to your message or request.
• Schedule and manage consultations and Services.
• Follow up with you about your gardening project, recommendations, or next steps.
If you provide your phone number, you may receive calls or texts related to your inquiry or Services. Standard message and data rates may apply based on your phone plan. You can ask us at any time to stop receiving non-essential calls or texts.
6. Payments and Third-Party Services
If you choose to pay for Services online or through an invoice, your payment may be processed by a third-party payment provider. That provider collects and processes your payment information (such as card details) directly. We do not receive or store your full payment card number.
We may also use other third-party tools or services to help operate our Site, manage forms, send emails, or support our business. These third parties may have access to limited information as needed to perform their functions on our behalf and are generally expected to protect that information and use it only for the services they provide to us.
Please review the privacy policies of any third-party services you use (such as payment providers) for more information about how they handle your information.
7. Cookies and Website Analytics
Our Site may use cookies and similar technologies to help it function properly and to understand how visitors use the Site. Cookies are small text files stored on your device.
We may use:
• Essential cookies that help the Site work correctly.
• Performance or analytics tools that provide basic information about how visitors find and use the Site (such as which pages are visited and for how long).
This information is generally collected in an aggregated or anonymous form and is used to improve the Site and our Services. You can usually control cookies through your browser settings. If you disable cookies, some parts of the Site may not function as intended.
8. How We Protect Your Information
We use reasonable physical, technical, and administrative measures designed to help protect the information we collect from loss, misuse, or unauthorized access.
However, no method of transmission over the internet or method of electronic storage is completely secure. We do not promise or guarantee absolute security of your information.
9. Sharing of Information
We do not sell your personal information.
We may share your information in the following limited situations:
• Service Providers: With trusted third parties who help us operate our business, such as payment processors, form or website providers, or communication tools, but only as needed for them to perform services on our behalf.
• Legal Requirements: When we believe it is necessary to comply with a law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.
• Business Needs: In connection with a potential or actual business transfer, such as a merger, sale, or reorganization, where customer information may be transferred as part of the business assets.
10. Your Choices
You have choices about how we use your information:
• You may choose not to provide certain information, though this may limit our ability to respond to your request or provide Services.
• You can ask to update or correct your contact details by reaching out using the contact information below.
• You can ask us to stop receiving non-essential marketing messages by following any unsubscribe instructions provided or by contacting us directly.
Depending on where you live, you may have additional rights under local privacy laws. If you have questions about your rights, please contact us.
11. Children’s Privacy
Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
If you believe a child under 13 has provided us with personal information, please contact us using the information below.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or our Services. When we make changes, we will update the Effective Date at the top of this page. The updated policy will be effective as soon as it is posted on this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
13. Contact Us
Roots 2 Radianceâ„¢
Website: https://roots2radiance.com
Service Area: Augusta, Evans, Martinez, Grovetown, North Augusta, Aiken, and the CSRA
Call or Text: (706) 760-9430